For Patients

In an emergency or life-threatening situation, call 000 immediately

  • Women's and Girls' Emergency Centre: 02 9360 5388 
  • Victim’s Services: 1800 633 063 
  • Another Closet - services and Information on violence in gay and lesbian relationships
  • Kidsafe: 02 9845 0890 
  • Poisons Information: 13 11 26 
  • Kids Help Line: 1800 55 1800 
  • Youth Lifeline: 131 114
  • Alcoholics Anonymous: 02 9799 1199 
  • Family Drug Support: 02 9818 6166 or 1300 368 186 
  • Narcotics Anonymous: 02 9212 3444
  • Homeless Persons Information Service: 02 9265 9081
  • Child Protection Helpline: 132 111
  • Domestic Violence Line: 1800 656 463
  • Lifeline: 13 11 14 
  • Salvo Crisis Line: 02 9331 2000
  • suicide prevention 24 hour
  • Childcare Access Hotline:1800 670 305 . 
  • Karitane: 02 9794 1852 or 1800 677 96
  • Tresillian: 02 9787 0855 or 1800 637 357
  • Domestic Violence Line: 1800 656 463
  • Domestic Violence Advocacy Service 02 8745 6900
  • Rape Crisis Centre: 1800 424 017
  • Aboriginal Homeless People: 02 9799 8446 

Your Rights

As a patient of the Boorowa Medical Centre you have certain rights that must be upheld by our staff. Outlined below are some of those rights and how we apply them in our practice.

MEDICAL CARE

  • To receive the care and health services that the Practice is required by law to provide.
  • To receive appropriate assessment, management and treatment .
  • To receive an understandable explanation from your Doctor of your complete medical condition, recommended treatment, expected results, risks involved, and reasonable medical alternatives. If your Doctor believes that some of this information would be detrimental to your health or beyond your ability to understand, the explanation must be given to your next-of-kin or guardian.
  • To give informed, consent prior to the start of specified, non-emergency medical procedures or treatments. Your physician should explain to you—in words you understand—specific details about the recommended procedure or treatment, any risks involved, time required for recovery, and any reasonable medical alternatives.
  • To refuse medication and treatment after possible consequences of this decision have been explained clearly to you, unless the situation is life-threatening or the procedure is required by law.
  • To be included in experimental research only if you give informed written consent. You have the right to refuse to participate.

MEDICAL RECORDS

Each time you visit the practice, Doctors, or other healthcare provider, a record of your visit is made. Typically, this record contains your symptoms, examination and test results, diagnoses, treatment, and a plan for future care or treatment. 

  • To have prompt access to the information in your medical record. If your Doctor feels that this access is detrimental to your health, your next-of-kin or guardian has a right to see your record.
  • To obtain a copy of your medical record, at a reasonable fee, within 30 days after a written request to the clinic.
Copyright Boorowa Real Estate and Tim Mooney

Copyright Boorowa Real Estate and Tim Mooney

OUR RESPONSIBILITIES

This medical centre is required to:

  • maintain the privacy of your health information
  • provide you with a notice as to our legal duties and privacy practices with respect to information we collect and maintain about you
  • abide by the terms of this notice
  • notify you if we are unable to agree to a requested restriction
  • accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations.

QUESTIONS AND COMPLAINTS

  • To present questions or grievances to a designated practice staff member and to receive a response in a reasonable period of time.
  • We welcome your feedback, and continually strive to improve the standard of service to our patients. If you are unhappy with any aspect of our service, please advise your doctor or our practice manager, so that appropriate steps can be taken to remedy the situation.